eRunna Legal & Compliance

Legal

Terms of Service

Rules for using the eRunna apps and services.

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Privacy Policy

How we collect, use, and protect your data under POPIA.

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Runner Terms

Engagement agreement for runners on the eRunna platform [ATTORNEY-REQUIRED: confirm citation — runner employment-classification status (contractor vs employee) must be settled by counsel].

Read Runner Terms

Merchant Agreement Draft

Terms governing merchants who list goods or services on the eRunna marketplace.

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Partner & Affiliate Agreement Draft

Single-tier, sales-linked referral programme for partners who refer customers, runners, or merchants.

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Promoter & Brand Ambassador Agreement Draft

Terms for promoters who represent eRunna at activations and events [ATTORNEY-REQUIRED: confirm citation — worker/promoter employment-classification status shares the unresolved runner-classification question and must be settled by counsel].

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Content Creator Agreement Draft

One-page per-deliverable engagement for creators who produce short-form content for eRunna's channels — the creative brief plus the legal terms on a single signable page [ATTORNEY-REQUIRED: independent-contractor classification, content IP & likeness, and CPA/ARB advertising disclosure — settle with counsel; distinct from the activation Promoter & Brand Ambassador Agreement].

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PAIA Manual Draft

Manual required under the Promotion of Access to Information Act — how to submit an access request.

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Privacy & Permissions

Background Location

Why we use background location for runner tracking and how to control it.

Learn more

App Store Privacy

Data categories per Apple's privacy nutrition labels.

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Google Play Data Safety

Collection, sharing, and security practices on Android.

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Waitlist & Marketing Notice Draft

POPIA collection notice and marketing consent for the "Join the waitlist" form and in-person activation sign-ups.

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Compliance & AML

Prohibited & Restricted Items Policy Draft

Items that may not be listed, sourced, or delivered via eRunna — including counterfeit, illicit, and regulated goods. Aligned with the platform's obligation not to facilitate prohibited trade.

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FICA / AML Programme Draft — coming

eRunna's obligations as a potentially accountable institution under the Financial Intelligence Centre Act — customer due diligence, record-keeping, and suspicious-transaction reporting.

Coming soon

Support & Policies

Support & Contact

Get help and reach our team.

Contact us

Refunds & Payments

Payment processing, refunds, and cancellations.

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Runner Payout Policy

Payout methods, timelines, and fees.

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Data Handling

Data Retention Policy

How long we keep your personal information and the criteria we use to determine retention periods under POPIA.

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Sub-processors

Third-party processors that handle personal information on our behalf, including cloud infrastructure, payments, and analytics providers.

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Security Incident Response

How eRunna detects, responds to, and notifies affected parties of personal-information breaches in line with the breach-notification obligations under POPIA [ATTORNEY-REQUIRED: confirm citation — section reference for security-compromise notification].

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Developers

Responsible Disclosure

Report security issues responsibly.

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Open-Source Licences

Third-party packages and their licences used in eRunna products.

View licences