PAIA Manual

Last updated: 2026-07-17

DRAFT (revamp 2026-07) — for SA attorney review; not legal advice; not for publication.

This document is a working draft prepared for review by South African counsel. It does not constitute legal advice and must not be published or relied upon until counsel has reviewed and approved it. Provisional entity details and attorney-required placeholders are clearly marked below. All statutory references in this draft are indicative and must be verified by counsel against the current text of each Act before any reliance or publication.

This manual is published in terms of the Promotion of Access to Information Act 2 of 2000 ("PAIA") and describes how a requester may seek access to records held by eRunna as a private body. Since the small-body exemption from the manual requirement lapsed, all private bodies are required to compile and make available a PAIA manual. This manual must be read together with our Privacy Policy and Terms of Service. Where this manual conflicts with your rights under applicable South African law — including PAIA and the Protection of Personal Information Act 4 of 2013 ("POPIA") — applicable law prevails.

1. Who we are

"eRunna", "we", "us" or "our" refers to eRunna (Pty) Ltd (registration number [TBD: company registration number]), whose registered address is 1 Wedgewood Link Road, Bryanston, Johannesburg, Gauteng 2191. Trading name: [TBD: registered trading name]; parent/shareholder: [TBD: parent/shareholder entity name]. Contact: info@erunna.app / 010 140 6554. For the purposes of PAIA, eRunna is a private body.

2. Information Officer and Deputy Information Officer

Requests for access to records must be directed to the Information Officer (or a duly designated Deputy Information Officer). The Information Officer is responsible for the discharge of eRunna's duties under PAIA and POPIA.

[ATTORNEY-REQUIRED: confirm the identity and formal designation of the Information Officer and any Deputy Information Officer, and confirm whether the Information Officer has been (or must be) registered or notified to the Information Regulator, and on what basis.]

3. The Information Regulator and the prescribed guide

The Information Regulator (South Africa) has compiled a guide, in terms of PAIA, on how to use the Act. That guide is available from the Information Regulator and contains general information about the rights and procedures under PAIA. Contact details for the Information Regulator:

[ATTORNEY-REQUIRED: verify the current contact particulars for the Information Regulator and the current title and availability of the prescribed PAIA guide before publication.]

4. Categories and subjects of records held

The categories of records held by eRunna, and the subjects to which they relate, are set out below. This list is provided to assist requesters in identifying the record they seek; it is not an undertaking that any particular record exists or will be released, as access remains subject to the grounds of refusal in section 6.

4.1 Records held in terms of other legislation

eRunna holds and maintains records in accordance with, among others, the Companies Act 71 of 2008, POPIA, applicable tax legislation administered by the South African Revenue Service, and applicable labour and employment legislation. [ATTORNEY-REQUIRED: confirm the full list of statutes under which eRunna is obliged to keep records, for the statutory-records schedule required by PAIA.]

4.2 Records by subject category

Certain of the above records contain personal information and are processed in accordance with our Privacy Policy and POPIA.

5. How to submit an access request

5.1 The prescribed request form

A request for access to a record must be made on the prescribed request form for access to records of a private body, in the form prescribed under PAIA and the PAIA regulations. The prescribed form requires, among other things, sufficient particulars to enable the Information Officer to identify the record and the requester, the form of access required, and — where the request is made in order to exercise or protect a right — an indication of the right concerned and an explanation of why the record is required.

[TBD: link to / attach the current prescribed PAIA request form for a private body, or state where the form may be obtained.]

[ATTORNEY-REQUIRED: confirm the correct current prescribed form (form number and version) for a request for access to records of a private body, and confirm the correct mandatory particulars required on that form under the current PAIA regulations.]

5.2 The process

  1. Complete the prescribed form. Provide sufficient detail to identify the record you seek and the form in which you wish to access it (for example, a copy, an inspection, or a transcription).
  2. Identify the right you seek to exercise or protect, where applicable, and explain why the record is required for that purpose.
  3. Submit the completed form to the Information Officer at the postal or email address in section 2.
  4. Pay the applicable fees, as set out in section 5.3, once notified of the amount payable.
  5. Await the Information Officer's decision. The Information Officer will decide the request within the period prescribed by PAIA and notify you of the outcome, including whether access is granted, the applicable access fee, and, where access is refused, the reasons for refusal and the remedies available to you.

[ATTORNEY-REQUIRED: confirm the prescribed decision period(s) under PAIA (including any permissible extension) that eRunna must state and comply with, before publication.]

5.3 Fees

PAIA prescribes fees payable in respect of requests for access to records of a private body. These may include a request fee payable on submission and an access fee calculated according to the prescribed tariff (for example, in respect of reproduction, search and preparation, and postage). Where a deposit is required before a record is prepared for access, the Information Officer will notify the requester of the amount payable.

[ATTORNEY-REQUIRED: verify all fee amounts and the fee tariff against the current PAIA regulations and any subsequent amendment before publication; the amounts are prescribed and change from time to time.]

6. Grounds on which access may be refused

PAIA sets out mandatory and discretionary grounds on which a private body must or may refuse access to a record. eRunna will consider each request against these grounds. The grounds include, in summary and subject to the qualifications and exceptions in the Act:

Where a ground of refusal applies to only part of a record, access may be granted to the remainder of that record after severance of the protected part. Access may also be granted, notwithstanding a ground of refusal, where the public-interest override in PAIA applies.

[ATTORNEY-REQUIRED: confirm the complete and correctly cited list of mandatory and discretionary grounds of refusal (and the mandatory-disclosure / public-interest override) applicable to a private body, and confirm the correct summary wording, before publication.]

7. Remedies

If your request for access is refused, or you are dissatisfied with a decision of the Information Officer (for example, regarding fees, the form of access, or an extension), you may have the following remedies under PAIA:

The reasons for any refusal, and details of the remedies available to you, will be provided in the Information Officer's written notice of the decision.

8. Availability of this manual

This manual is available on the eRunna website and, on request, at eRunna's registered address. Copies may be obtained by contacting the Information Officer using the details in section 2. [ATTORNEY-REQUIRED: confirm whether this manual must also be submitted to or lodged with the Information Regulator, and any prescribed manner or timing for doing so.]

9. Changes to this manual

We may update this manual from time to time. The updated version will be posted with a revised "Last updated" date. Your continued use of the Services does not affect your rights under PAIA, which are governed by the Act as amended from time to time.

10. Related policies